{"id":5071,"date":"2024-09-11T12:35:17","date_gmt":"2024-09-11T12:35:17","guid":{"rendered":"https:\/\/akillifikirler.com\/?p=5071"},"modified":"2024-09-11T12:42:43","modified_gmt":"2024-09-11T12:42:43","slug":"nps-olcumlemenin-onemi","status":"publish","type":"post","link":"https:\/\/akillifikirler.com\/en\/nps-olcumlemenin-onemi\/","title":{"rendered":"NPS \u00d6l\u00e7\u00fcmlemenin \u00d6nemi"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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NPS, m\u00fc\u015fteri memnuniyetini ve sadakatini anlamak i\u00e7in etkili bir ara\u00e7t\u0131r. Y\u00fcksek bir NPS, m\u00fc\u015fterilerin hizmetten memnun oldu\u011funu ve bu memnuniyeti ba\u015fkalar\u0131na tavsiye etme olas\u0131l\u0131klar\u0131n\u0131n y\u00fcksek oldu\u011funu g\u00f6sterir. D\u00fc\u015f\u00fck bir NPS ise, hizmet kalitesinin iyile\u015ftirilmesi gerekti\u011fini i\u015faret eder. Bu geri bildirimler, hizmetlerinizi geli\u015ftirmek i\u00e7in f\u0131rsatlar sunar.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00d6rnek:<\/strong>
Bir eczane, NPS skorunu takip ederek m\u00fc\u015fterilerden d\u00fc\u015f\u00fck puan ald\u0131\u011f\u0131 hizmet s\u00fcre\u00e7lerini belirler ve bu alanlarda iyile\u015ftirme yapar. \u00d6rne\u011fin, m\u00fc\u015fteri ili\u015fkilerinde yetersiz bulunan bir teknisyen i\u00e7in ek e\u011fitimler d\u00fczenlenir ve sonras\u0131nda NPS tekrar \u00f6l\u00e7\u00fclerek iyile\u015fme g\u00f6zlemlenir.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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NPS'nin Uygulama ve \u0130yile\u015ftirmeye Etkisi<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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NPS \u00f6l\u00e7\u00fcm sonu\u00e7lar\u0131, eczanenizin hizmet kalitesini iyile\u015ftirmek i\u00e7in yol g\u00f6sterici olabilir. E\u011fer NPS skorunuz d\u00fc\u015f\u00fckse, bu durum m\u00fc\u015fteri memnuniyeti a\u00e7\u0131s\u0131ndan ele al\u0131nmas\u0131 gereken alanlar oldu\u011funu g\u00f6sterir. M\u00fc\u015fterilerin “\u0130lgisiz” veya “\u00c7ok ilgisiz” yan\u0131tlar\u0131, hizmet s\u00fcre\u00e7lerinde geli\u015ftirilmesi gereken noktalar\u0131 i\u015faret eder<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fteri Geri Bildirimlerinin De\u011feri<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NPS anket sonu\u00e7lar\u0131, m\u00fc\u015fteri geri bildirimlerini d\u00fczenli olarak analiz ederek hizmetlerinizi geli\u015ftirmek i\u00e7in f\u0131rsatlar sunar ve m\u00fc\u015fteri ili\u015fkilerinizi g\u00fc\u00e7lendirmek i\u00e7in stratejik ad\u0131mlar atman\u0131za olanak tan\u0131r. M\u00fc\u015fteriler, verdikleri geri bildirimlerin i\u015fletmenizin b\u00fcy\u00fcmesi ve geli\u015fmesi i\u00e7in ne denli \u00f6nemli oldu\u011funu bilirlerse, bu s\u00fcrece daha fazla kat\u0131l\u0131m g\u00f6sterebilirler.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

NPS, m\u00fc\u015fteri memnuniyetini ve sadakatini anlamak i\u00e7in etkili bir ara\u00e7t\u0131r. Y\u00fcksek bir NPS, m\u00fc\u015fterilerin hizmetten memnun oldu\u011funu ve bu memnuniyeti ba\u015fkalar\u0131na tavsiye etme olas\u0131l\u0131klar\u0131n\u0131n y\u00fcksek oldu\u011funu g\u00f6sterir. D\u00fc\u015f\u00fck bir NPS ise, hizmet kalitesinin iyile\u015ftirilmesi gerekti\u011fini i\u015faret eder. Bu geri bildirimler, hizmetlerinizi geli\u015ftirmek i\u00e7in f\u0131rsatlar sunar. \u00d6rnek:Bir eczane, NPS skorunu takip […]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[70],"tags":[],"_links":{"self":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5071"}],"collection":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/comments?post=5071"}],"version-history":[{"count":7,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5071\/revisions"}],"predecessor-version":[{"id":5079,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5071\/revisions\/5079"}],"wp:attachment":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/media?parent=5071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/categories?post=5071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/tags?post=5071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}