{"id":5053,"date":"2024-09-11T12:28:22","date_gmt":"2024-09-11T12:28:22","guid":{"rendered":"https:\/\/akillifikirler.com\/?p=5053"},"modified":"2024-09-11T12:42:48","modified_gmt":"2024-09-11T12:42:48","slug":"nps-nasil-hesaplanir","status":"publish","type":"post","link":"https:\/\/akillifikirler.com\/en\/nps-nasil-hesaplanir\/","title":{"rendered":"NPS Nas\u0131l Hesaplan\u0131r?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5053\" class=\"elementor elementor-5053\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a0cabf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6a0cabf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c11703d\" data-id=\"c11703d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75093a9 elementor-widget elementor-widget-image\" data-id=\"75093a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"523\" height=\"386\" src=\"https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/nps-hesaplama.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/nps-hesaplama.png 523w, https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/nps-hesaplama-300x221.png 300w, https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/nps-hesaplama-16x12.png 16w\" sizes=\"(max-width: 523px) 100vw, 523px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d823d6e\" data-id=\"d823d6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9f251f elementor-widget elementor-widget-text-editor\" data-id=\"c9f251f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>NPS, m\u00fc\u015fterilerin verdikleri yan\u0131tlara g\u00f6re \u00fc\u00e7 ana kategoriye ayr\u0131l\u0131r: Promoter (Destek\u00e7i), Passive (Pasif) ve Detractor (Ele\u015ftirmen). &#8220;\u00c7ok ilgili&#8221; yan\u0131t\u0131n\u0131 veren m\u00fc\u015fteriler Promoter olarak s\u0131n\u0131fland\u0131r\u0131l\u0131r ve hizmetinizi tavsiye etme olas\u0131l\u0131klar\u0131 y\u00fcksektir. &#8220;\u0130lgili&#8221; ve &#8220;N\u00f6tr&#8221; yan\u0131tlar\u0131n\u0131 veren m\u00fc\u015fteriler Pasif grubuna dahil edilir ve hizmetten memnun olsalar da aktif olarak tavsiye etmezler. &#8220;\u0130lgisiz&#8221; ve &#8220;\u00c7ok ilgisiz&#8221; yan\u0131tlar\u0131n\u0131 verenler ise Detractor olarak s\u0131n\u0131fland\u0131r\u0131l\u0131r, hizmetinizden memnun de\u011fildir ve tavsiye etme olas\u0131l\u0131klar\u0131 d\u00fc\u015f\u00fckt\u00fcr. NPS skoru, Promoter (Destek\u00e7i) y\u00fczdesinden Detractor(Ele\u015ftirmen) y\u00fczdesinin \u00e7\u0131kar\u0131lmas\u0131yla hesaplan\u0131r.&nbsp;<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a9fd0 elementor-widget elementor-widget-text-editor\" data-id=\"68a9fd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><strong>\u00d6rnek:<\/strong><br>100 m\u00fc\u015fteriden 60&#8217;\u0131 Promoter, 20&#8217;si Detractor ve 20&#8217;si Passive ise, NPS skoru 60 &#8211; 20 = 40 olur. Bu sonu\u00e7, m\u00fc\u015fterilerin %60&#8217;\u0131n\u0131n hizmeti tavsiye etti\u011fini, %20&#8217;sinin ise hizmetten memnun olmad\u0131\u011f\u0131n\u0131 g\u00f6sterir.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>NPS, m\u00fc\u015fterilerin verdikleri yan\u0131tlara g\u00f6re \u00fc\u00e7 ana kategoriye ayr\u0131l\u0131r: Promoter (Destek\u00e7i), Passive (Pasif) ve Detractor (Ele\u015ftirmen). &#8220;\u00c7ok ilgili&#8221; yan\u0131t\u0131n\u0131 veren m\u00fc\u015fteriler Promoter olarak s\u0131n\u0131fland\u0131r\u0131l\u0131r ve hizmetinizi tavsiye etme olas\u0131l\u0131klar\u0131 y\u00fcksektir. &#8220;\u0130lgili&#8221; ve &#8220;N\u00f6tr&#8221; yan\u0131tlar\u0131n\u0131 veren m\u00fc\u015fteriler Pasif grubuna dahil edilir ve hizmetten memnun olsalar da aktif olarak tavsiye etmezler. &#8220;\u0130lgisiz&#8221; [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[70],"tags":[],"_links":{"self":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5053"}],"collection":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/comments?post=5053"}],"version-history":[{"count":16,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5053\/revisions"}],"predecessor-version":[{"id":5070,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5053\/revisions\/5070"}],"wp:attachment":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/media?parent=5053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/categories?post=5053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/tags?post=5053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}