{"id":5045,"date":"2024-09-11T12:15:51","date_gmt":"2024-09-11T12:15:51","guid":{"rendered":"https:\/\/akillifikirler.com\/?p=5045"},"modified":"2024-09-11T12:42:55","modified_gmt":"2024-09-11T12:42:55","slug":"nps-nedir","status":"publish","type":"post","link":"https:\/\/akillifikirler.com\/en\/nps-nedir\/","title":{"rendered":"Net Promoter Score (NPS) Nedir ?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5045\" class=\"elementor elementor-5045\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc313e4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cc313e4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9022d88\" data-id=\"9022d88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d7a815 elementor-widget elementor-widget-image\" data-id=\"8d7a815\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"528\" height=\"391\" src=\"https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/Nps.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/Nps.png 528w, https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/Nps-300x222.png 300w, https:\/\/akillifikirler.com\/wp-content\/uploads\/2024\/09\/Nps-16x12.png 16w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-074b1eb\" data-id=\"074b1eb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab9ec97 elementor-widget elementor-widget-text-editor\" data-id=\"ab9ec97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\tNet Promoter Score (NPS), m\u00fc\u015fteri memnuniyetini ve sadakatini \u00f6l\u00e7en bir metriktir. \u00d6zellikle eczaneler gibi m\u00fc\u015fteri odakl\u0131 i\u015fletmelerde NPS, hizmet kalitesinin ve m\u00fc\u015fteri deneyiminin ne kadar iyi alg\u0131land\u0131\u011f\u0131n\u0131 anlamak i\u00e7in kritik bir ara\u00e7t\u0131r. M\u00fc\u015fterilerden, hizmetlerinizi tavsiye etme olas\u0131l\u0131klar\u0131n\u0131 derecelendirmeleri istenir ve bu geri bildirimler, hizmetlerinizi iyile\u015ftirmek i\u00e7in \u00f6nemli veriler sunar. NPS, m\u00fc\u015fteri ili\u015fkilerinizi g\u00fc\u00e7lendirmek ve i\u015finizi b\u00fcy\u00fctmek i\u00e7in stratejik bir rehber olarak kullan\u0131labilir.\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f5a834 elementor-widget elementor-widget-text-editor\" data-id=\"5f5a834\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>NPS, m\u00fc\u015fterilerin belirli bir hizmeti veya \u00fcr\u00fcn\u00fc ba\u015fkalar\u0131na tavsiye etme olas\u0131l\u0131klar\u0131n\u0131 \u00f6l\u00e7en bir anket y\u00f6ntemidir. Eczanelerde, bu \u00f6l\u00e7\u00fcm genellikle m\u00fc\u015fterilerin kolayca eri\u015febilece\u011fi QR kodlar arac\u0131l\u0131\u011f\u0131yla sunulan k\u0131sa anketlerle ger\u00e7ekle\u015ftirilir. Anketler, teknisyenler taraf\u0131ndan y\u00f6netilir ve m\u00fc\u015fteriler, hizmet kalitesini derecelendirirken &#8220;\u00c7ok ilgili&#8221;, &#8220;\u0130lgili&#8221;, &#8220;Notr&#8221;, &#8220;\u0130lgisiz&#8221; ve &#8220;\u00c7ok ilgisiz&#8221; gibi yan\u0131t se\u00e7enekleri sunulur. Bu y\u00f6ntem, hizmetin m\u00fc\u015fteri g\u00f6z\u00fcndeki alg\u0131s\u0131n\u0131 net bir \u015fekilde ortaya koyar.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Net Promoter Score (NPS), m\u00fc\u015fteri memnuniyetini ve sadakatini \u00f6l\u00e7en bir metriktir. \u00d6zellikle eczaneler gibi m\u00fc\u015fteri odakl\u0131 i\u015fletmelerde NPS, hizmet kalitesinin ve m\u00fc\u015fteri deneyiminin ne kadar iyi alg\u0131land\u0131\u011f\u0131n\u0131 anlamak i\u00e7in kritik bir ara\u00e7t\u0131r. M\u00fc\u015fterilerden, hizmetlerinizi tavsiye etme olas\u0131l\u0131klar\u0131n\u0131 derecelendirmeleri istenir ve bu geri bildirimler, hizmetlerinizi iyile\u015ftirmek i\u00e7in \u00f6nemli veriler sunar. NPS, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[70],"tags":[],"_links":{"self":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5045"}],"collection":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/comments?post=5045"}],"version-history":[{"count":5,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5045\/revisions"}],"predecessor-version":[{"id":5051,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/posts\/5045\/revisions\/5051"}],"wp:attachment":[{"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/media?parent=5045"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/categories?post=5045"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akillifikirler.com\/en\/wp-json\/wp\/v2\/tags?post=5045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}